We are committed to protecting the confidentiality and security of our clients’ and employees’ personal information while adhering to strict standards of ethics and professional integrity. This privacy policy describes how we collect, use, disclose, and protect your personal information in accordance with Quebec’s Law 25.

Collection of Personal Information

We collect personal information when you:

• Make an appointment
• Fill out health questionnaires
• Participate in quality surveys or contests
• Communicate with us by phone, email, or in person
• Interact with our business in any way
• Visit our website

The personal information we collect may include your name, first name, address, date of birth, phone number, email address, health information, payment information, IP address, and any other necessary information that allows us to provide you with quality services.

Use of Personal Information

We use your personal information to:

• Plan, manage, and create care plans tailored to your needs
• Communicate with you about your appointments and our services
• Send you newsletters or promotional offers
• Generate statistics
• Identify usage trends of our services
• Comply with legal and regulatory requirements imposed by the government as well as the Quebec Federation of Certified Massage Therapists and any other association we are part of to practice our profession.

Disclosure of Personal Information

We do not disclose your personal information to third parties without your consent, except as required by law or as necessary to provide our clinic services. When you make an appointment, your health questionnaire will be accessible to the team of massage therapists to prepare and better manage the care that will be provided to you. Vitalité Massothérapie employees will have access to the information necessary for the performance of their duties. For other healthcare professionals, your consent will always be requested.

Protection of Personal Information

We take reasonable measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures include appropriate physical, administrative, and technical controls. We follow the rules of the code of ethics established by the Quebec Federation of Certified Massage Therapists regarding record keeping. For the online appointment booking platform, we have chosen to work with GOrendez-vous because of its high security standards that comply with Quebec’s Law 25 on the protection of personal information.

Access and Correction of Personal Information

You have the right to access your personal information and request corrections if you believe it is inaccurate or incomplete. To exercise this right, please contact us at info@vitalitetherapie.com

Cookies

Cookies help the site function properly; some cookies will be necessary to better navigate our website. All other cookies must be approved by you before being installed. To manage CMP consent collection, we use the Didomi platform, which is recognized as a global leader in this field. Additionally, our URL starting with HTTPS is encrypted and secured by an SSL certificate to protect your information.

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will inform you of any significant changes by posting the revised policy on our website.

Contact Us

If you have any questions or concerns regarding this privacy policy or our personal information management practices, please contact the data protection officer: Ana-Rosa

Marchisio, Vitalité Massothérapie inc, 5262 Bélanger, Montreal (Quebec) H1T 1E2. (514) 227-0207. info@vitalitetherapie.com

Updated on: January 16, 2025

Thank you for your trust, the Vitalité team!